Privacy Policy

1. Introduction

Mosaic Advisory ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services.

This policy applies to information collected through our website at mosaicadenni.pro and through our business consulting services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and business address when you fill out our contact form or engage our services.

Business Information: Company name, job title, industry, and business-related information relevant to our consulting engagement.

Technical Information: IP address, browser type, operating system, and browsing behavior collected through cookies and similar technologies.

Communication Records: Records of correspondence when you contact us via email, phone, or our contact form.

3. How We Collect Information

We collect information through the following methods:

Direct Submission: When you voluntarily provide information through our contact forms, email communications, or during consulting engagements.

Automated Collection: Through cookies and analytics tools that track website usage patterns. See our Cookie Policy for more details.

Third-Party Sources: Occasionally from publicly available sources or business referrals, with appropriate consent.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the Malaysia Personal Data Protection Act 2010 (PDPA):

Consent: When you provide explicit consent for specific processing activities.

Contractual Necessity: When processing is necessary to perform our consulting services or respond to your inquiries.

Legitimate Interests: For improving our services and website functionality, where such interests are not overridden by your rights.

5. How We Use Your Information

We use collected information for the following purposes:

Service Delivery: To provide our consulting services, respond to inquiries, and communicate about engagements.

Communication: To send you information about our services, updates relevant to ongoing engagements, and responses to your questions.

Website Improvement: To analyze website usage and improve user experience through analytics.

Legal Compliance: To comply with applicable laws and regulations in Malaysia.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist in our operations (e.g., hosting providers, analytics services) under appropriate confidentiality agreements.

Legal Requirements: When required by law, court order, or governmental authority in Malaysia.

Business Transfers: In connection with any merger, acquisition, or sale of business assets, with appropriate safeguards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Contact Form Data: Retained for up to 2 years from the date of submission or until you request deletion.

Client Engagement Data: Retained for 7 years after the conclusion of the engagement for legal and accounting purposes.

Analytics Data: Aggregated and anonymized data may be retained indefinitely for analytical purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission using SSL/TLS encryption, access controls limiting data access to authorized personnel, regular security assessments and updates, and secure storage of physical and electronic records.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how you interact with our website.

For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

10. Your Rights

Under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data:

Right to Access: You may request access to the personal data we hold about you.

Right to Correction: You may request correction of inaccurate or incomplete personal data.

Right to Withdraw Consent: You may withdraw consent for processing activities based on consent at any time.

Right to Object: You may object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 21 days as required by the PDPA.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website or services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

15. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPC) at www.pdp.gov.my.